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COMMA SLEEP PRODUCTS

FEATURES


The Comma Sleep Topper + Mattress are designed to be universally comfortable and moderately firm, in order to benefit all different types of sleepers regardless of factors such as age, height, weight, or the way you sleep.  We would say it’s firm enough to be support your back, while being soft enough to contour to your body.  We encourage everyone to give us a try regardless of your usual preference.

We offer 100 night sleep trial, you may try it in your home, if you are not 100% satisfied, you can return it for a full refund. 


The Comma Sleep Mattress with the right support for you.  We would describe it in 7 out of 10 firmness range (where 10 is the most firm).  So we encourage everyone to give us a try regardless of your usual preference. 100 Night sleep trial, you may try the mattress in your own little world, you’re not 100% satisfied, you can return it for a full refund.


The Topper provides the comforting and supportive qualities of foam, which gives you extra padding and support to greatly improve your quality of sleep and adds luxurious softness and comfort.  It’s ideal to place Comma Sleep Topper on a firm mattress to enhance the level of comfort of a mattress.

Comma Sleep offers 30 nights sleep trial for Topper,  so that you try to sleep comfortably at home.  If you’re not 100% satisfied, you can return it for a full refund.


Memory foam is a well-known material for sleeping products, it gives you a good feeling at first. To know deeper about memory foam, which is temperature-sensitive, it performs differently when subjected to body heat and will also be affected by the temperature of the room.  For example, It feels / gets / becomes firmer at cold temperatures, and will turn softer at warm temperature or after absorb your body heat. It lacks of support, sleeping on it is like sinking and trapping into the the foam regardless it is a proper alignment support or not, to make it worse, it retains your body heat and makes you sleeping hot, result into a restless sleep.  That’s why we think memory foam is not the right material for everyone.

Instead of using luxurious and unnecessary materials, we are good at choosing the just right materials, blended into our design and specifications.  For example our Comma Sleep Topper (5cm thickness) using HD foam and its surface cut into hundreds of small cushions, resulting in dozens of air flow channels.  Each cushion acts as an individual support for your body and releases pressure where it needs.  Air flow channels help ventilate heat and keep sweaty nights away. Using with the Comma Sleep Mattress which including individual pocket spring, The Comma Sleep Topper+Mattress combo brings you extra comfort and support, offers you a restful sleep.


The traditional inner spring mattress is relatively hard, feel very durable but let the body pressure can not be soothing.  In order to improve the shortcomings of traditional spring mattress, we have designed a unique Comma Sleep Topper+Mattress set.  This mattress set is a combination of Comma Sleep Topper and mattress, the Topper is made of high-density sponge, the surface cut into hundreds of small cushions, resulting in dozens of air flow channels.  Each cushion functions independently, acts as an individual support for your body and releases pressure where it needs.  Combined with Comma Sleep mattress with individual pocket spring, it’s not only provide excellent support, but also brings you extra comfort and restful sleep.


We understand that price always is a major factor when mattress shopping.  Therefore we find the cost reduction by trial and error to keep our prices being fair and can be proud of. Our goal is to offer everyone of you a restful sleep with an affordable price. Simple and authentic. We don’t feel it is fair to charge more than we need.


Our Product design team who have over 10 years experience in mattress industry.  We know how to do and what to do it right. Comma Sleep Topper+Mattress is packed with a right materials like Tencel® mattress cover, natural latex, high density foam and individual pocket springs. These breathable, natural and hypoallergenic fillings are excellent for people who suffering from allergy and also good for overheating sleepers.


The fibres are manufactured from the renewable material beech wood, sourced from sustainable forests and it naturally manage the transportation of moisture, enhancing fabric to keep your skin pleasantly comfortable, since it absorbs moisture efficiently, it provides less favourable environment for bacterial growth, offering better hygienic qualities.


Comma Sleep Topper+Mattress is designed to reach the highest standard of durability.  Through third-party laboratory for durability test which result that our mattress does not sag, dip or get damaged in any meaningful way after a simulated 10 years of use.

The rigorous “Rollator” test involves rolling a 240 pound (109 kg) hexagonal weight over the mattress 30,000 times, and our mattress did not show any signs of significant sag.

The recovering test also called indentation load deflection testing which tests firmness, stiffness and load-bearing capacity. After being subjected to a 225lbs (101.97kg) continuous pressure loads over 3 seconds and 5 thousand times and our mattress is capable of instantly return to its original shape and size, without damaged. These tests proven Comma Sleep Topper+Mattress are long-lasting. 

Most importantly, Comma Sleep Topper+Mattress comes with a 10 years honest warranty - Click here for more details.

For hygiene reason, we recommend you renew your mattress for every 5-8 years, subject to the ambient environment where the mattress placed on.

SPECIFICATION


The Comma Sleep "Topper+Mattress" is a combo set, system combines Comma Sleep Topper with Comma Sleep Mattress.

The Comma Sleep Topper is made of HD foam and the surface has cut into hundreds of soft cushions, and each cushion function individually, it’s unique to Comma Sleep.

The Comma Sleep Mattress are composed by natural latex, HD foam and individual pocket spring, blended to our design and specifications.


We use premium materials, there is no strict weight limit for our Topper+Mattress.  However, as guidance 240lbs per person or less Is recommended for the best experience.

For hygiene reason, we recommend you renew your mattress for every 5-8 years, subject to the ambient environment where the mattress placed on.

The most important thing is that Comma Sleep provides 10 YEAR HONEST WARRANTY for Topper+Mattress set, click here for more details.


All our materials are tested and quality passed vacuum compress the Comma Sleep "Topper+Mattress" without impairing its core structure.  We’ve been certified by certification of the quality of materials.  In fact, the roll-up pack helps to reduce the risk of damage to the mattress while it is being delivering also easy handling for both of us.  No worries!  Your Comma Sleep "Topper+Mattress" will expand back into shape within 1 hours, the wrinkles will relax over the next couple nights with use and all wondering “new” scent should dissipate within a week or two.


If you have this need, please email to support@commasleep.com with your desired size / measurement, we are the most pleasure to provide you a quotation. 

Lead-time of a custom size order usually takes around 6-9 weeks after order confirmation, the order cannot be cancelled or refunded. 100 Night sleep trial is unavailable for custom size order, however, it will still be covered by our 10 Year Honest Warranty.


Our Topper+Mattress will deliver in 2 packs and these are the size and weight of packagings - Click here for more details


Our Comma Sleep "Topper + Mattress" comes in the traditional sizes.  You can find them listed here - Click here for more details


As a smart shopper, "where’s the mattress come from” always is the first question from our lovely customer, and as expected most of the well-known mattress brands manufacture their products in China or purchase semi-production in China and ship back to their own country for assemble.

Comma Sleep is a Hong Kong Brand and our Topper+Mattress designed in Hong Kong and manufacture in China where we are able to control and monitor our product quality efficiently. We spend months finding the best factories in china, maybe the same ones that produce well-known mattress brand. Not only quality assurance, all factories we partner with were given a compliance audit like no child labour nor force labour, no improper emission nor improper wastage disposal. The factory shall comply with all applicable laws and regulations regarding working conditions and shall provide workers with a safe and healthy environment.  Our goal? A score of 90 or above for every factory.

Most importantly,  The Comma Sleep Topper + Mattress comes with a 10 years honest warranty - Click here for more details.


We care about safety.  Comma Sleep mattress comply with the following testings to ensure customers use it carefree.

The U.S.  Federal Standard for Flammability of mattress (16-CFR-1633).

Fraunhofer TVOC test (Volatile Organic Compounds)

• STANDARD 100 by OEKO-TEX® Important legal regulations, such as banned AZO colourants, formaldehyde, pentachlorophenol, cadmium, nickel, etc.

• Numerous harmful chemicals, even if they are not yet legally regulated.

• Requirements of Annexes XVII and XIV of the European Chemicals Regulation REACh as well as of the ECHA SVHC Candidate List insofar as they are assessed by expert groups of the OEKO-TEX® Association to be relevant for fabrics, textiles, garments or accessories.  Discussions and developments that are considered to be relevant are taken into account as quickly and effectively as possible through updates to the STANDARD 100 by OEKO-TEX® requirements.

• Requirements from the US Consumer Product Safety Improvement Act (CPSIA) regarding lead.

• Numerous also environmentally relevant substance classes


The Comma Sleep "Topper+Mattress" is designed and certified to Hong Kong standards. Every material used in our mattress is rigorously tested to ensure your mattress is of the highest quality and 100% safe for you and your loved ones.

Our Comma Sleep products and materials’ performance are conducted by third-party laboratories:

.Compression Set
.Fatigue Test by Constant-Load Pounding
.Indentation Performance
.Rebound Resilience
.Tear Strength
.Tensile Strength and Elongation
.Tensile Strength after Heat Ageing and its Change Rate
.Tensile Strength after Hydrolysis Ageing and its Change Rate

Most importantly, The Comma Sleep Topper+Mattress comes with a 10 years honest warranty - Click here for more details.

For hygiene reason, we recommend you renew your mattress for every 5-8 years, subject to the ambient environment where the mattress placed on.

EXCHANGE & RETURN


We believe that trying out the mattress in the retail stores, most of the time it’s under an uncomfortable condition, not to mention the pushy salesperson.  You won’t be able to know the mattress is a perfect fit until you have a few nights to try it out at home. That’s why we offer the 100 Night Trial.  Once your Comma Sleep arrives, you will have 100 Night to decide whether it suits you or not.

To be eligible for a return, we request you try on your mattress for at least 14 days (two weeks) before submitting a return request, as it takes time to get used to a new mattress, especially when you upgrade your mattress from traditional spring mattress or foam base mattress to hybrid mattress. That’s why we asked you test comma sleep for at least 14 days before returning it. 

Know more about 100 Night Trial, click here for more details.  If you need more information, just call (852) 8170 3347 or email to support@commasleep.com, we’ll take care of the rest.

However, it takes time to get used to a new mattress, thats why we asked you test comma sleep for at least 14 days before returning it. Especially when you are upgrading your mattress from coil spring mattress or memory foam mattress. If it turns out not to suit you for any reason feel free to return it. Simply call us and we will come and collect it at no cost. Also a we will refund you the full amount.

Know more about 100 Night Trial. If you need more information, just call (852) 8170 3347 or email us at support@commasleep.com, we’ll take care of the rest.


Yes, the Topper comes with a 30 night trial, within the trial period, if you are not 100% satisfied, you can return the Topper for a full refund. Simply send us an email, we will take care of the rest.


Hassle-free return within the first 100 Night sleep trial.  To return your Topper/ mattress is easy, simply email us at support@commasleep.com  with your original order confirmation, we will arrange to pick up, a full refund will be issued once the returned item have been received.

Please note: Return request from Macau, a transportation fee HKD$500 will be deducted, the balance will be refunded via the original payment method.

However, it takes time to get used to a new mattress, that’s why we asked you to try on Comma Sleep for at least 14 nights before returning it. Especially when you are upgrading your mattress from coil spring mattress or memory foam mattress.


There’s no need to keep the original packaging. We’ll coordinate with our entrusted logistic company for pickup.


We recommend that you carefully measure your bed frame to avoid getting the wrong size mattress, but in case you did get the wrong size it's no biggie – we allow you to exchange your product within the trial period once.  Exchanging your mattress will void the 100 Night Trial for your second mattress or 30-nights trial for Topper. 

In case of size exchange, the customer is liable to pay the difference for a higher valued item and Comma sleep will refund the difference if the customer chooses a lower valued item.

If the Topper has not been unpack, we will provide a free collection/ delivery service. Otherwise, a HK$300 delivery fee will be charged.

We provide a free pick-up and delivery service for exchanges if the mattress has not been unwrapped and fully opened; otherwise a HK$300 logistics fee will apply. The exchanged mattress will not be eligible for a return, however our 10 years honest warranty will still apply.


Returned or used Toppers and mattresses are never resold or resent to customers. Instead we’ll donate it to local charities or non-profit-making organisations or we'll coordinate with a 3rd-party to destroy the returned Toppers and mattresses.

ORDER


Our mattresses are sold online through our website www.commasleep.com, or through our retail partner:

Uji Living
Shop 126B, 1/F Park Central,
Tseung Kwan O, Kowloon
Opening Hours:  12:00-21:00



We believe that you won’t be able to know the mattress is a perfect fit until you have a few nights to try it out first.  That’s why we offer the 100 Night Trial.


But if you wanna take a look and feel our products before making decision, you can visit our retail partner at:

Uji Living
Shop 126B, 1/F Park Central,
Tseung Kwan O, Kowloon
Opening Hours:  12:00-21:00

Know more about 100 Night Trial
If you need more information, just call (852) 8170 3347 or email support@commasleep.com us, we’ll take care of the rest.


Sorry, instalment is not available at this moment.
We knew some banks offer interest-free spending instalment plan for credit card user, please contact your issuing bank of credit card.


At Comma Sleep, we just don’t think it’s fair to take more than we need, and as an online mattress retailer, we bypass middleman, deal directly from the source, we cut down the traditional retail markup such as showroom rental or commission for dealers and deliver the mattress to your door directly, so we all can pay less, save more.  Thus, we are “user pays” principle oriented, our mark-up doesn’t include unnecessary costs, which means you won’t be charged for services you don’t need.  With this move, Comma Sleep could offer the most reasonable price to you. 
What’s more, you can try it at home a few nights before deciding if you are happy with your purchase.  If you don’t, please email us for return & refund. 
Know more about 100 Night Trial

DELIVERY

  
Order process is very simple, once you’ve placed your order, our customer service team will contact you to confirm the delivery details such as address and time.  On the day of delivery, delivery crew will contact you one hour before they are due to arrive.

ORDER FOR DELIVERY IN HONG KONG SAR :

•  Free shipping* for ordering Topper / Mattress / Topper+Mattress (or order at HK$800 or above)

• Staircase charges*: $50/ floor for Topper; $100/ floor for mattress

•  Old mattress disposal charges*: $300/ piece

•  Order before 12:00n (working day), the earliest we can deliver to you on the very next day.  (Depends on district and delivery schedule).  Except Sunday & bank holiday. 

* Staircase carrying charges will be incurred where items have to be carried up or down through staircase, inside or outside of the shipping address.  More than 4 steps of stair count as one flight.  The staircase charges will not be shown on your invoice, and the fee will need to pay directly to the 3rd party delivery crew.

ORDER FOR DELIVERY IN MACAU SAR :

•  Free shipping* for ordering Topper + Mattress / Mattress.  *If Topper only, a transportation fee HKD$300 will be charged.

Macau order usually takes 3-7 days after order confirmation.

Please note that deliveries may take longer or delay due to circumstances out of our control. 

Eg: A typhoon signal no.  8 is hoisted or a black storm warning is in effect.


Once you’ve placed your order, we will send you an email with your shipping details.  Our customer service team will contact you to schedule a delivery appointment.   If you have any question, send us an email to support@commasleep.com or give us a phone call at (852) 8170 3347.

Sure, you can schedule to pick up at our warehouse, just simply remark “pick up by myself” at “special request” column when you are placing order online.

Our warehouse address: Sandoz Centre, 178-182 Texaco Road, Tsuen Wan, New Territories, Hong Kong


We decided to set up Comma Sleep, we aim to radically transparent, no hidden charge!

We deliver our mattress through a trusted logistic, free delivery service covered Hong Kong SAR & Macau SAR with exceptions, the extra cost will be incurred as follows:

• Outlying Islands *: Free delivery to pier at Central.

• Ma Wan / Discovery Bay: Free shipping for purchases over HKD$3000 or above; otherwise, HKD$300/ per order per shipping address will be charged.

• Mui Wo: Free shipping for purchases over HKD$3000 or above (handover at G/F where accessible by vehicle, call us for a quote if door to door service required ); for order below HKD$3000, HKD$300 delivery fee per order per shipping address will be charged.

• Macau:HKD$300 delivery fee will be charged if purchased Topper only.

Staircase charges*: $50/ floor for Topper; $100/ floor for mattress (Staircase carrying charges will be incurred where items have to be carried up or down through staircase, inside or outside of the shipping address. More than 4 steps of stair count as one flight.  The staircase charges will not be shown on your invoice, and the fee will need to pay directly to the 3rd party delivery crew.)

Remote area where vehicle cannot be reached or building without lift, please contact our customer service team via support@commasleep.com or contact us at (852) 8170 3347.

We offer free shipping to Macau for customers who purchased Mattress and Topper+Mattress combo set. And HK$300 transportation fee will be charged for for order Topper only deliver to Macau.


We are currently delivering to Hong Kong SAR and Macau SAR only.

We offer free shipping to Macau for customers who purchased Mattress and Topper+Mattress combo set. And HKD$300 transportation fee will be charged for for order Topper only deliver to Macau.

For international delivery, please contact us at support@commasleep.com.

At Comma Sleep, we are pleased to provide you a full service, most importantly the 30 & 100 night trial and 3 & 10 year honest warranty to make sure our customers having their perfect fit mattress or Topper.  However, if the purchase is out of our service region, we wouldn’t be able to provide this full service, such as return request or warranty issue. 

Follow us on social media or subscribe to our mailing list, and we’ll keep you posted when we expand to your region.


If you are not at home, you may authorise your families or friends to sign for the delivery. 


If you scheduled to throw away your mattress, leave us a message at special request column when you placing your order.  Please tell us your mattress size and specify is there any direct lift access to your home so we can quote the fee regarding the service requested.  Generally, old mattress disposal fee charged HKD$300. Please note that our order receipt won’t list out the fee of old mattress disposal service because this is charged by third-party logistic company.

WARRANTY


Each Comma Sleep Mattress is covered by a 10 years honest warranty.  If you discover a defect in your Comma Sleep mattress , please email us at support@commasleep.com or give us a call at (852) 8170 3347.  We will work with you to figure out the problem and make it right.


The 10 years honest warranty only applied to the Comma Sleep Topper+Mattress and Comma Sleep Mattress.  It covers manufacturing defects such as visible indentations greater than one (1) inch (25mm) resulting from flaws in manufacturing and not from normal wear and tear. 

Normal wear and tear requires that the mattress be continuously supported by a proper bed frame to support the collective weight of the mattress and its user(s) and it started from the date of delivery to your home.

Know more about 10 years honest warranty.  If you need more information, just call (852) 8170 3347 or email to support@commasleep.com.  We will work with you to figure out the problem and make it right.


The Comma Sleep Topper+Mattress is designed and certified to the stringent standards. Every material used in our mattress is rigorously tested to ensure the durability of foam and individual pocket spring maintain the functionality within 10 years. And our product develop team also considering the level of comfort, hygienic, durability and cost control, the evaluation report shows Comma Sleep’s user can enjoy comfortable sleep within 10 years. 

It is also suggested that mattresses be replaced every 5-8 years for hygiene purpose.

Know more about 10 Year Honest Warranty or call us at (852) 8170 3347 or email to support@commasleep.com.


Yes! The Topper comes with a 3 years honest warranty when purchased.  In the case of a manufacturing defect in a part of the component, we may elect to repair or replace the component rather than replace the entire Topper, and we reserve sole and complete discretion over that election. If we elect to replace the parts or component, we will replace it with the model, version, colour, or style available at the time of replacement, which may be different in certain respects than the original. 

If you think there is any problem with the thin pad, please contact us at (852) 8170 3347 or email to support@commasleep.com or or visit 3 Year Honest Warranty for more details.

CARE


We suggest unpacking your mattress soon after delivery; within 1 week is ideal.

If for any reason you need to leave your mattress in the bag longer than 1 week, reach out to us and we’d be happy to help.


Well, we know people do sit on the edge of the mattress from time to time.  However, Comma Sleep Mattress is designed for you to sleep on. So, we’ll have to say “No, it’s not recommended”.


The Comma Sleep Mattress uses materials like Tencel® and individual pocket spring so it’s very breathable. So typically speaking, you don’t have to ventilate the mattress. 


First of all, never remove its cover. It’s not designed to be removed. Use a slightly damp cloth to remove any dirt or stain then let it dry completely.


For hygiene reason, we recommended you to use mattress protector, it is a good way to keep your mattress long-lasting.


For hygiene reason, we recommended you to use bed sheet, it is a good way to keep your mattress clean and long-lasting. 

Or you may visit our Finlayson’s bedding collection, know more about ProModal®


Yes, you may use heating pad or electric blankets with our mattress. 


Comma Sleep Topper and Mattress are packaged in vacuum compression by large machines for industrial use. Do not try to restore the bedding to a vacuum compression at home, which can damage the Topper or Mattress or even hurt yourself.

SETUP

After Mattress arrived, here is what to do:

1. Your Comma Mattress arrives in a rolled up pack.

2. Bring your mattress to the bedroom and put it on the bed before unpacking.

3. Make sure it’s up against the headboard and unroll it towards the foot.

4. Use the Comma Sleep Opener to cut open the plastic bag, other knives or scissors may damage the mattress.

5. Un-roll the mattress, making sure the white Tencel® side is facing up.

6. Let’s the mattress expand for an hour and you can get some good sleep.


Comma Sleep mattresses are designed to be compatible with most frames and foundations.  If you are using a slatted bed, make sure the slat apart is not more than 50mm.

Your new Comma Sleep Mattress will complete expending to its designed shape in 24 hours.  Having that said, you may start sleeping on it after just one hour.

Standard bed sheets will fit a Comma Sleep Mattress best. Below are the height measurements of Comma Sleep Topper or Mattress:

Topper: 5cm

Mattress: 20cm

Topper + Mattress combo: 25cm

Or you may visit our Finlayson’s bedding collection

  

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